Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Fringes Length or without fringes ?
Fringes can be cut short or kept as it as per customer's instructions. We can also remove the fringes and make 4 side binding edges.
Custom and personalised orders
Rug can be altered in size as per customer's need and we can customize the rug also with short lead times.
Wholesale availability
We are open to wholesale offers. Please message us for Inquiries.
Cleaning the rug.
Our Rugs can be easily cleaned by vacuum cleaners at home. For rug washing you can take the rug at professional rug cleaner near you.
Do you accept price offers on your rugs ?
If you love any of our rug but that doesn't fit in your budget, please drop us a message we will try our best to work on the price.